Unified Terms & Conditions

Holiday Rental Terms and Conditions

Operator: Everluxe Holiday Homes Rental (DTCM License 962825), Dubai, UAE

1. Definitions

1. The Company – Everluxe Holiday Homes Rental, engaged in short-term rental of private residential units in Dubai (DTCM 962825).
2. The Property – the accommodation listed in the Booking Confirmation and managed by the Company.
3. The Client – any individual or organization booking a Property from the Company.

2. Our Rates

Daily Rate is the best available rate offered on our website and equals the average of nightly prices over the stay. Rates exclude applicable taxes and service charges.

3. Tax

VAT: 5% on Daily Rate and Service Charge. Tourism Dirham: AED 10 per bedroom per night per Executive Council Resolution No. (2) of 2014.

4. Cancellation Policy

No refunds for modified or cancelled bookings. Date/length changes, if permitted and subject to availability, may change the rate.

5. Damage Deposit

A refundable damage deposit is collected on arrival at the property. FF&E are provided in working order. The Company may deduct repair/replacement costs from the deposit. If damage exceeds the deposit, the Client agrees to pay the difference. Refund follows inventory check by our representative.

6. Currency

Payments are processed in AED. Exchange rates/fees depend on the card issuer.

7. General Provisions

• The Company may require the Client to vacate without refund for breach of these Terms or UAE law.
• No pets unless agreed in advance.
• No smoking inside the Property.
• No illegal activities or nuisance; Client must respect community/security rules and UAE laws.

The Company may report illegal activities to authorities. Community Management may evacuate the property for rule breaches. Visitors must be logged at the concierge. Waste must be bagged and placed in the floor chute—never left in corridors/garbage room floor. No parking violations, balcony hanging, or disorderly conduct in common areas (gym/pool). Guests under 18 may not book or stay without an adult.

8. Check-in / Check-out

Standard check-in 3:00 PM; check-out 11:00 AM unless otherwise agreed.

9. Loss and Theft

The Company is not responsible for loss, theft, or forgotten personal items at the Property. Clients should secure appropriate insurance.

10. Disclaimer

The Company accepts no responsibility for injuries to the Client or damage/loss of belongings in or near the Property. Clients should arrange suitable insurance cover.

11. Legal Disputes

These Terms are governed by the laws of the Emirate of Dubai, UAE. Venue and governing law apply without regard to conflict of law rules.

12. Acceptance

Confirming a booking constitutes acceptance of these Terms and Conditions.

scopoStay Platform Terms of Service

Applies to access and use of the scopoStay software and related services.

1. Definitions & Interpretation

Account; Customer; Customer Data; Documentation; Everluxe Holiday Homes (operator of “scopoStay” Platform); Fees; Maximum Users; Platform Services; Start Date; Subscriber; Trial User; User; etc.

2. Access & Service Provision

2.1 Service Grant

From the Start Date, the Subscriber is granted non-exclusive access to the Platform Services per these Terms.

2.2 Availability

Commercially reasonable efforts for availability; outages may occur due to maintenance, updates, technical issues, or circumstances beyond reasonable control.

2.3 Modifications

Features may be modified, updated, or discontinued at our discretion with reasonable notice where material.

2.4 Third-Party Integrations

Use of Stripe and similar processors is subject to their terms, in addition to these Terms.

3. Customer Responsibilities & Restrictions

3.1 Authorized Use

Legal business use in accordance with Documentation; Subscriber ensures User compliance.

3.2 Account Security

• Maintain confidentiality of credentials.
• Notify us immediately of unauthorized access or breaches.
• Accept responsibility for activities under your account.

3.3 System Requirements

Subscriber is responsible for necessary equipment, connectivity, and software to access the Platform.

3.4 Usage Limits

Do not exceed Maximum Users/assets; we may monitor patterns and restrict excessive or unreasonable use.

3.5 Prohibited Activities

• Reverse engineer or derive source code.
• Interfere with operations or security.
• Use for unlawful purposes or to infringe others’ rights.
• Upload malware or attempt to access others’ data.

4. Data Management & Privacy

4.1 Data Ownership

Customer Data remains the Customer’s property; licensed to us solely to provide the Platform Services.

4.2 Processing Authority

We process Customer Data per these Terms and applicable privacy laws; Subscriber warrants requisite consents.

4.3 Backup & Retention

We operate reasonable backup procedures; Customer should also maintain its own critical backups.

4.4 Security

Appropriate technical/organizational measures are implemented to protect Customer Data; no system is entirely risk-free.

4.5 Analytics & Aggregated Data

We may use anonymized/aggregated data for business insights without identifying individuals.

5. Subscription Fees & Payment

5.1 Payment Obligations

Subscriber pays all Fees as per plan; Fees are quoted/charged in USD.

5.2 Schedule

Fees are charged monthly in advance; billing date follows the Start Date.

5.3 Methods

Stripe and other approved processors; card payments may incur processor fees.

5.4 Suspension

We may restrict access for unpaid Fees after due dates until resolved.

5.5 No Refunds

All Fees are non-refundable (including early cancellations or downgrades).

6. Intellectual Property

6.1 Ownership

We own all IP in the Platform Services (software, documentation, marks, materials). No transfer of ownership.

6.2 Customer Feedback

We may use feedback without obligation or attribution.

6.3 Respect for Rights

Customer shall not challenge our IP or assist others in doing so.

7. Privacy & Data Protection Compliance

7.1 Privacy Policy

Our Privacy Policy governs collection and use of personal information.

7.2 GDPR Compliance

If applicable, processing terms align with GDPR and any agreed data processing addendum.

7.3 Customer Privacy Obligations

Customer must obtain necessary consents and provide required notices when using the Platform.

8. Warranties & Disclaimers

8.1 Customer Warranties

• Authority to enter these Terms.
• Use will comply with laws and these Terms.
• Use will comply with all applicable Platform policies.

8.2 Service Disclaimers

Platform is provided “as is” to the fullest extent permitted by law; no guarantee of error-free or uninterrupted operation.

9. Limitation of Liability

9.1 Liability Cap

Total liability shall not exceed Fees paid by Customer in the month immediately preceding the event giving rise to liability.

9.2 Excluded Damages

No liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or opportunities.

9.3 Indemnification

Customer agrees to indemnify and hold harmless for claims arising from Customer’s breach, use, or violation of third-party rights.

10. Term and Termination

10.1 Term Duration

These Terms remain in effect until terminated by either party. Trial periods automatically expire after 14 days unless converted to a paid subscription.

10.2 Termination Rights

Either party may terminate these Terms at any time without notice. We may immediately suspend or terminate access for violations of these Terms or non-payment of Fees.

10.3 Effect of Termination

• Customer’s right to access the Platform Services immediately ceases
• All outstanding Fees become immediately due and payable
• We may delete Customer Data in accordance with our data retention policies
• Trial Accounts: Data from trial accounts will be retained for a period of 15 days after the trial ends. Unless the account is upgraded to a paid plan during this time, all data will be permanently deleted thereafter.

10.4 Data Retrieval

Within two months of termination, Customers may request a copy of their Customer Data by paying reasonable retrieval costs. After this period, we may permanently delete all Customer Data.

11. Confidentiality

11.1 Confidential Information

Each party may receive confidential information from the other party. Both parties agree to maintain the confidentiality of such information and use it only for purposes related to these Terms.

11.2 Marketing Rights

Customers consent to our use of their company name and general description of services for marketing and promotional purposes.

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, network failures, or other force majeure events.

13. General Provisions

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13.2 Assignment

Customers may not assign their rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

13.5 Modifications

We may update these Terms at any time by posting revised terms on our website. Continued use of the Platform Services after such changes constitutes acceptance of the modified Terms.

14. Contact Information

Last updated: 03/11/2025